Refund & Cancellation Policy
Last updated: 18 November 2025
Thank you for choosing Jakub Mika – AI and Automation (“Company,” “we,” “our,” or “us”). We pride ourselves on delivering high‑impact automation services for sales and marketing teams. Because our packages are delivered remotely and begin generating value quickly, we strive to keep our policy fair to both parties while staying compliant with consumer‑protection rules and Stripe’s Seller Terms.
1. Definitions
- “Service” – Any fixed‑price, productized package or custom add‑on sold through our website.
- “Client” / “you” – The individual or legal entity purchasing a Service.
- “Project Kickoff” – The earlier of (a) your written approval of a project plan or (b) five (5) business days after the first onboarding call.
2. 14‑Day Satisfaction Guarantee
For all productized packages, you may request a full refund within 14 calendar days of payment and before Project Kickoff. After this period or once kickoff occurs—whichever comes first—our standard refund terms (Section 3) apply.
3. Standard Refund Terms (Post‑Kickoff)
| Milestone | Refund Eligibility |
|---|---|
| Work not yet started | 100 % refund minus a 3 % Stripe processing fee |
| Discovery / Strategy completed | 50 % refund of total package price |
| Build phase initiated | Refunds no longer available* |
4. Retainer & Subscription Services
Ongoing retainers may be canceled with 30 days’ written notice. Work already performed is non‑refundable; any unearned portion beyond the notice period will be reimbursed pro‑rata.
5. Non‑Refundable Items
- Third‑party licenses, API credits, or software subscriptions purchased on your behalf.
- Expedited fees or rush‑delivery surcharges once work has begun.
- Completed custom development or integrations outside the original scope.
6. How to Request a Refund
- Email billinge@jakubai.com from the address used at checkout.
- Include your package name, purchase date, and reason for the request.
- We will confirm receipt within two (2) business days and issue an approval or clarification request.
- Approved refunds are processed to your original payment method via Stripe within five to ten (5–10) business days; your bank may add further processing time.
7. Chargebacks & Disputes
We value constructive dialogue. Please contact us first to resolve any issue. Filing an unwarranted chargeback before giving us an opportunity to help may violate this Policy and Stripe’s Seller Terms.
8. Policy Updates
We may amend this Policy from time to time. Changes take effect upon posting the revised version on this page. Continued use of our Services after changes constitutes acceptance.
9. Contact
Jakub Mika – AI and Automation
ul. Bocheńska 16, 32-800 Poręba Spytkowska, Poland
Email: billing@jakubai.com
Phone: +48 732 867 643
By purchasing a Service, you acknowledge that you have read, understood, and agree to be bound by this Refund & Cancellation Policy.
